Why Healthcare Training is Critical to Your Ability to Provide Quality Care
Every day, healthcare providers face tough challenges. With shrinking budgets, dwindling reimbursement, regulatory mandates and the growing demand to provide better care with less, providers have a more difficult time than ever to fulfill their mission to render the highest level of treatment.
Ultimately, the capacity to face and overcome these challenges rests on the ability of each employee to do their jobs efficiently, effectively and in compliance with tough regulations. The most successful healthcare providers understand that robust employee training is the best way to keep staff performing at the highest level. These organizations have committed themselves to a "culture of employee development" by constantly engaging staff to sharpen and update critical skills. This includes the careful design and selection of training topics, modalities and tracking to measure return on investment.
Typical ways in which training directly impacts provider-side performance include:
- Reimbursement - Correct coding, billing and a specific understanding of the best practices is critical to obtaining maximum reimbursement from payors. Additionally, comprehensive training in the regulations surrounding these activities can mitigate fines, penalties and lower reimbursement rates.
- Patient Care - Nurses, Doctors and support staff all require adequate training to meet the growing demands to treat patients effectively and efficiently. This includes everything from direct care, administration of treatment, privacy and patient record keeping. Each member of your staff is an integral part of the quality of care your patients receive.
- Compliance - The compliance challenges are broad and potentially devastating if not handled proactively. From mandates for Conditions of Participation (CoP) from the Centers for Medicare and Medicaid Services (CMS) to Joint Commission, to OIG, there is more than enough risk to justify a defined training curriculum. The most successful healthcare providers take a preventative approach by organizing detailed employee training and development programs that create a "culture of compliance." These organizations realize minimal risk with maximum return on revenues and - most importantly - patient satisfaction. The choice is simple…use training to prevent catastrophic losses of patient confidence and income, or suffer those consequences.
Find out more about how Progressive Healthcare Conferences has the right training program for you and your staff, and start down the path toward higher revenues, better patient care and compliance.