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- Webinar DVD's and CD's:
Telephone Triage: Prevent Common Pitfalls that Can Land You in Court
Webinar Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
Common pitfalls of telephone triage can pose a significant risk to your healthcare organization, personnel and patients. What must you do to protect your facility against malpractice and litigation? Join us for a 60-minute webinar where you and your staff will discover:
- Strategies for delivering high quality care over the telephone
- Critical thinking must do's to avoid mistakes that increase risk
- Practice examples that can result in bad outcomes & lead to litigation
- Telehealth nursing standards that reduce risk & improve quality
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PROGRAM BENEFITS
This practical, 60-minute webinar will provide you and your colleagues with the tools needed to perform safe, legally defensible telephone triage in your healthcare setting.
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PROGRAM HIGHLIGHTS
- Keys to Improving the Quality and Safety of Care Delivered by Telephone
- Strategies for safe program design and implementation
- Best practices for decision-making in uncertain conditions
- How to recognize life-threatening emergencies via telephone
- Critical Thinking Skills That Can Save You from Malpractice & Litigation
- Must do's for every call: Questions to ask, what to document, & more
- How to avoid making the mistakes that result in legal liability
- Common pitfalls that lead to lawsuits: Keys to avoid litigation
- Crucial Standards that Direct Telehealth Nursing: A Basis for Safe Practice
- Guidelines for organizational policies & standards to reduce risk
- Key scope of practice issues: What every nurse should know
- Essential elements of good communication practices
- Live Question and Answer Session - Have your specific Telephone Triage questions answered!
- Keys to Improving the Quality and Safety of Care Delivered by Telephone
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SPEAKER
Kathy Koehne, RNC-TNP, BSN, has over 25 years experience in nursing, 15 years of which have been in telephone triage nursing. Certified in telephone nursing practice, Kathy is currently a national presenter for Telephone Triage, Inc. and a Nursing Systems Specialist at Gundersen Lutheran Health System and is an active member of AAACN.
- Kathy has provided numerous continuing education offerings related to telephone triage. Among her many accomplishments is development of the orientation program for her call center at Gundersen Lutheran in LaCrosse, Wisconsin.
- Kathy has an extensive knowledge base and has served as a reviewer for Dale Woodke's Decision Support Tools for Nurses, 7th edition.
- She has also published numerous articles, having won the AAACN Viewpoint Writer's Award in 2007 and has served as a columnist for AAACN Viewpoint's Telehealth Trials and Triumphs since 2008.
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.
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