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- Webinar DVD's and CD's:
Lessons From Disney: Increase Patient Satisfaction & Quality of Care
Webinar Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
In today's demanding healthcare environment, good customer service is critical to patient satisfaction and quality of care. By incorporating Disney's famous customer service practices into your healthcare facility, you can create those magical moments that are extremely important to patients. What must you do to apply Disney's principles to improve the patient's healthcare experience? Join us for the upcoming 60-minute webinar where you and your staff will discover:
- How to use Disney's principles to achieve better patient satisfaction
- What is required "Onstage" and "Back Stage" - keys for success
- Keys to make patient satisfaction part of your operations & culture
- Changes essential to increase patient loyalty & referrals
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PROGRAM BENEFITS
This beneficial, 60-minute webinar will provide you and your colleagues with key strategies that will help your facility apply Disney's legendary customer service principles and improve patient satisfaction.
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PROGRAM HIGHLIGHTS
- Making Patient Satisfaction Part of Everyday Operations & Culture
- Invest in your staff - how to get everyone involved & raise the bar
- Ways to improve the atmosphere - front desk, waiting & exam rooms
- Encourage employee ownership - using accountability tools effectively
- Start "Backstage" - Building a Better Patient Experience the Disney Way
- Tips to orient & train employees to deliver a positive patient experience
- How to identify & communicate patient satisfaction standards
- Ways to effectively use Disney tools & philosophies geared for success
- Exceed Patient Expectations: Increase Loyalty & Word of Mouth Referrals
- Think like your patients: Understand their needs, wants & emotions
- Simple strategies to treat patients like VIP's (very important persons)
- How to use "service mapping" to improve patient satisfaction
- Live question and answer session - Have your specific questions answered by our expert speaker.
- Making Patient Satisfaction Part of Everyday Operations & Culture
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SPEAKER
Deborah K. Zmorenski, MBA is Executive Director of LSA Partners. Her experience includes:
- Over the course of 34-year career with the Walt Disney World Company, Debbie worked her way up in the organization, holding leadership positions in Restaurant Management, Human Resources, Training and Development, Customer Service, Product Manufacturing and Resort Operations.
- Debbie is a recipient of "Partners in Excellence," Disney's most prestigious corporate award. For over five years, she was a Senior Facilitator and Content Specialist with the Disney Institute, sharing Disney's best practices with organizations from around the world.
- Today, as Co-owner and Executive Director of LSA Partners, she travels the globe providing executive coaching and strategic partnering, enabling organizations to implement and maintain lasting organizational change.
- Her expertise in leadership, management and employee training, customer service, and process engineering, position her as a resource for organizations to achieve strong, long-term business results.
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.
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